STREAMLINE ROCHDALE LTD respects your privacy and is committed to protecting the personal information you provide when using our website and local pre-booked taxi services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or contact us.
1. Information We Collect
When you use our website or arrange a taxi booking, we may collect personal information necessary to provide our services, including:
- Name and contact details
- Email address and telephone number
- Pickup location and destination details
- Journey date and time information
- Booking details and payment-related information
- Any information you provide when contacting our customer support team
We only collect information that is necessary for managing bookings, providing transportation services, and improving our customer experience.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- Processing and managing taxi bookings
- Confirming journey details and providing service updates
- Communicating with customers regarding bookings or enquiries
- Processing payments securely through available payment methods
- Maintaining service records and improving our website and services
- Meeting legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by secure third-party payment service providers. STREAMLINE ROCHDALE LTD does not store complete payment card details. Payment information is handled securely according to applicable payment security standards.
4. Data Protection and Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Access to customer information is limited to those who require it for providing our services and managing customer enquiries.
5. Sharing of Information
We do not sell, rent, or trade your personal information. Your information may only be shared where necessary to provide our services, process payments, comply with legal obligations, or protect our rights and interests.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including managing bookings, maintaining service records, and complying with applicable legal requirements.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, analyse website usage, and provide a better browsing experience. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Your Rights
Depending on applicable data protection laws, you may have rights regarding your personal information, including:
- Requesting access to the information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of your personal information where applicable
- Objecting to or restricting certain types of processing
To exercise your rights or ask questions about your personal information, please contact us.