Welcome to STREAMLINE ROCHDALE LTD.
This Refund Policy explains the conditions, procedures, and timeframes for cancellations and refunds relating to the pre-booked local taxi services provided by STREAMLINE ROCHDALE LTD. By making a booking through our website, customers agree to the terms outlined in this policy.
1. Cancellation Requests
Customers who need to cancel a confirmed taxi booking should contact STREAMLINE ROCHDALE LTD as soon as possible using the contact details provided on our website.
Cancellation requests must include relevant booking information, including the customer name, booking details, and scheduled journey information, so that we can process the request efficiently.
2. Refund Eligibility
Refund eligibility depends on the timing of the cancellation request:
- More than 24 hours before the scheduled pickup time: Customers may request a full refund of the booking payment.
- Between 6 and 24 hours before the scheduled pickup time: A partial refund may be considered depending on the circumstances and operational arrangements already made.
- Less than 6 hours before the scheduled pickup time or after the scheduled pickup time: Refunds may not be available unless the cancellation is caused by circumstances attributable to STREAMLINE ROCHDALE LTD.
Each refund request will be reviewed individually based on the booking status and applicable circumstances.
3. Service Issues and Refund Requests
If a confirmed journey cannot be provided due to reasons within our responsibility, customers may contact us to request a refund or alternative arrangement.
Refund requests related to service issues should be submitted within 7 days after the scheduled journey date. We will review the request and provide a response within 5 business days.
4. Refund Processing Time
Once a refund has been approved, it will be processed to the original payment method used during the booking.
Refund processing times may vary depending on the customer’s bank or payment provider. In general, approved refunds will be completed within 5–10 business days after confirmation of approval.
5. Non-Refundable Situations
Refunds may not be provided in the following situations:
- The customer provides incorrect pickup or destination information
- The passenger is not available at the agreed pickup location and scheduled time
- The customer misses the booked journey due to personal reasons
- The customer requests cancellation after the applicable cancellation period
- The service has already been completed
6. Changes to Bookings
If customers need to change their journey details, such as pickup location, destination, or travel time, they should contact us at least 24 hours before the scheduled pickup time.
Changes are subject to availability and may not always be possible for bookings close to the scheduled journey time.