Welcome to STREAMLINE ROCHDALE LTD.
STREAMLINE ROCHDALE LTD provides pre-booked local taxi services for passengers. This Service Fulfilment Policy explains how we process bookings, confirm journey arrangements, and provide transportation services after a customer completes a booking through our website.
1. Booking Confirmation
After a customer submits a taxi booking request and completes payment through our website, the booking information will be reviewed and processed.
A booking confirmation will normally be sent to the customer by email within 1 hour after successful payment, including the confirmed journey details such as pickup location, destination, travel date, and scheduled time.
Customers are responsible for ensuring that all booking information provided is accurate and complete.
2. Journey Arrangement
Once a booking has been confirmed, STREAMLINE ROCHDALE LTD will arrange the requested taxi service according to the confirmed booking details.
The assigned journey arrangements will normally be completed within 24 hours before the scheduled pickup time. For bookings made close to the requested travel time, we will process the arrangement as soon as reasonably possible.
3. Service Delivery Time
The taxi service will be provided at the confirmed pickup date and time selected by the customer during the booking process.
Passengers should be ready at the agreed pickup location at least 5 minutes before the scheduled pickup time to allow for a smooth departure.
4. Booking Updates and Communication
If there are any changes affecting the confirmed journey, we will make reasonable efforts to contact the customer using the contact details provided during booking.
Customers may contact us regarding booking updates, journey details, or service enquiries. We aim to respond to customer enquiries within 24 hours.
5. Delays and Unforeseen Circumstances
While we aim to provide reliable and timely taxi services, journey times may be affected by circumstances outside our reasonable control, including traffic conditions, weather conditions, road closures, accidents, or other unexpected events.
In such situations, we will make reasonable efforts to minimise delays and keep customers informed where possible.
6. Customer Responsibilities
Customers must provide accurate booking information, including the correct pickup location, destination, contact details, and travel schedule.
Customers are also responsible for being available at the agreed pickup location at the confirmed time. Failure to provide correct information or be available for the scheduled journey may affect service delivery.