Welcome to STREAMLINE ROCHDALE LTD.
These Terms and Conditions govern your access to and use of our website and the local pre-booked taxi services provided through our platform. By accessing our website, submitting a booking request, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. About Our Services
STREAMLINE ROCHDALE LTD provides pre-booked local taxi services for passengers. Customers can use our website to enter their pickup location, destination details, preferred journey date and time, confirm booking information, and complete payment online.
Once a booking is confirmed, the requested journey will be provided according to the agreed booking details, including the pickup location, destination, date, and time.
2. Booking and Service Arrangements
Customers are responsible for providing accurate and complete booking information, including correct pickup and destination details. Any incorrect information provided by the customer may affect the ability to provide the requested service.
A booking is considered confirmed only after the required information has been submitted and payment has been successfully completed.
We reserve the right to refuse or cancel bookings where necessary due to operational requirements, safety concerns, inaccurate information, or circumstances beyond our reasonable control.
3. Payment Terms
All payments made through our website are for individual taxi journeys and are one-time purchases only. Customers are charged a single payment amount for the confirmed booking. We do not offer subscriptions, recurring billing, or automatic renewal charges.
Payment must be completed at the time of booking confirmation through the available payment methods provided on our website. Prices displayed at checkout represent the total amount payable for the selected journey unless otherwise stated.
4. Acceptable Use and Prohibited Activities
When using our website and services, customers agree to use the platform only for lawful purposes and in accordance with these Terms and Conditions.
Customers must not:
- Provide false, misleading, or incomplete booking information
- Use the website for fraudulent, illegal, or unauthorised activities
- Attempt to interfere with the operation, security, or functionality of the website
- Access or attempt to access restricted areas of the website without permission
- Misuse our services in a way that may affect other customers or our operations
Any violation of these requirements may result in the suspension or termination of access to our website or services, cancellation of bookings, and further action where necessary.
5. Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, designs, images, website structure, and other materials, is owned by or licensed to STREAMLINE ROCHDALE LTD and is protected by applicable intellectual property laws.
Customers may use website content only for personal and lawful purposes related to accessing our services. Any copying, reproduction, modification, distribution, or commercial use of our website content without prior written permission is prohibited.
6. Service Availability
We aim to provide reliable local taxi booking services; however, service availability may be affected by factors including traffic conditions, weather, road restrictions, vehicle availability, or other circumstances outside our reasonable control.
We will make reasonable efforts to fulfil confirmed bookings but cannot guarantee uninterrupted availability in all situations.
7. Limitation of Liability
To the fullest extent permitted by applicable law, STREAMLINE ROCHDALE LTD shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our website or services.
We are not responsible for delays, disruptions, or failures caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather events, road closures, or third-party service issues.
Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is not permitted by law.
8. Cancellations and Refunds
Any cancellation requests must be submitted through our customer support channels. Refund eligibility may depend on the timing of the cancellation request, service status, and applicable circumstances.
Where refunds are approved, they will be processed using the original payment method. Processing times may vary depending on the customer’s payment provider.
9. Dispute Resolution
If you have any concerns or disputes regarding our services, please contact us first so that we can attempt to resolve the matter directly.
We aim to handle customer concerns fairly and efficiently. If a dispute cannot be resolved through communication, the parties may seek resolution through appropriate legal channels or alternative dispute resolution methods where applicable.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms and Conditions or the use of our services shall be subject to the jurisdiction of the courts of England and Wales.
11. Changes to These Terms
STREAMLINE ROCHDALE LTD reserves the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page with the updated effective date.
Your continued use of our website and services after changes are posted means that you accept the revised Terms and Conditions.